- Maintain accurate and detailed customer records, including interactions, transactions, and resolutions.
- Process orders, returns, and exchanges, and ensure accurate billing and shipping information.
- Assist customers with product information, troubleshooting, and technical support.
- Educate customers on company policies, procedures, and product features.
- Proactively identify opportunities to upsell or cross-sell products and services to customers.
- Collaborate with internal teams to resolve customer issues and provide feedback on customer trends and preferences.
Job Types: Full-time, Permanent, Fresh graduate
Salary: From Php17,000.00 per month
Benefits:
- Additional leave
- Company events
- Discounted lunch
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Commission pay
Ability to commute/relocate:
- Batangas City, Batangas: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
- English (Preferred)
