Role Definition & Requirement
Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent .
Job Description
● He/She will be responsible for making and receiving outbound/inbound calls
● Managing large amounts of inbound and outbound calls in a timely manner
● Following the provided “scripts” when handling different topics
● Will strive towards going beyond the assigned target and achieve best possible conversion rate
● Build sustainable relationships and engage customers by taking the extra mile
● Keep records of all conversations in our CRM Database by documenting everything
Requirement
● Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills
● Versant 6 Certified
●Track record of over-achieving quota
● Strong phone and verbal communication skills along with active listening
● Customer focus and adaptability to different personality types
● Ability to multitask, set priorities and manage time effectively Educational Qualification Requirement
● Minimum Graduate in any stream Desired Experience
● 2 Years of International Outbound Sales experience (US)
● Prior experience in Health Care or Mass Tort Domain Preferred
Job Type: Full-time
Salary: ₹30,000.00 - ₹65,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- total work: 3 years (Preferred)
- Customer service: 3 years (Preferred)
- international sales: 3 years (Required)
- US Sales: 2 years (Preferred)
Language:
- English (Required)
License/Certification:
- Versant 6 (Required)
Speak with the employer
+91 9219653837
$ads={1}
$ads={2}